Business hours, not 24 hours
When the everyday tools stop cooperating.
Email that will not sync, a new laptop to set up, a website form that has gone quiet. We help small offices and project clients with this kind of thing, Monday to Friday, 09:00 to 18:00 UK time.
The sort of thing we sort out
Email and calendar set-up and troubleshooting; new laptops and phones, including migration and basic hardening; multi-factor authentication and password managers; backups, and checking that restores actually work; domains, DNS and hosting problems; and issues in apps or websites we have built.
We do not provide out-of-hours or emergency cover. If you have a security incident outside our hours, see the NCSC or contact Police Scotland on 101.
Before you write in
How quickly will you reply?
We aim to reply within one working day. That is an aim, not a guaranteed service level.
Can you connect remotely?
Yes, with your explicit permission each time, using a tool you can see and end at any point.
Should I send passwords in the form?
No. Never send passwords by form or email. We will arrange a safer way if access is needed.
Describe what is going wrong
This form is for IT help only. For new apps, sites or design work, please use the contact page. A sentence or two about what you expected and what happened instead is plenty to start.